Nova Display Systems - Innovative Display Solutions - Supplier of Retail Displays, Office Display Equipment and Merchandising Systems
Display Kits & Ideas DISPLAY KITS & IDEAS
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Nova Display Systems - Shipping & Delivery Information

Product Shipping Information ...

90% of orders on finished products are shipped out within 2-15 business days from our sales/distribution center. Products or components which are not available in stock at the moment of ordering will be shipped in 2-4 weeks depending on availability. Most small orders are shipped via UPS Ground. For large orders, we'll ship via freight by the most reliable and inexpensive carrier to your location. We also offer express air and economical two day air service on most items in stock. If an order is to be shipped via air (Next Day, 2nd Day, 3rd Day) or internationally (including Canada) you must call 800.753.9688 to make arrangements prior placing the order online.

Estimated Shipping Charges:
$16.50 for orders $150.00 and under
$24.50 for orders $150.01 - $300.00
$29.50 for orders $300.01 - $500.00
$34.50 for orders $500.01 - $750.00
$39.50 for orders $750.01 - $1000.00
$4.50 more for each additional $100.00 in order amount

* Note: There is a $65.00 Freight & Handling Surcharge on all Oversize Items.(*Applied per order / shipment).
* Note: There is a $45.00 Freight & Handling Surcharge on all Oversize-Fragile Items.(*Applied per order / shipment).
* Note: Please call our office to request a freight quote on large orders totaling more than $2,500. Large orders or oversize load shipments above 200lbs will be palletized and shipped via motor freight.

Most of the standard items and hardware are stocked and delivered in 2-15 business days. Lead-time on non-standard items, special items, or customized product may vary for up to 4 to 6 weeks. Consult your salesperson for details.

Tracking - Tracking numbers for each day's shipped orders are automatically emailed after 6:30pm Pacific Standard Time. Alternatively, you can check your order status online or request for a tracking number using our Order Status Request Form.

Receiving & Inspection of Product - Carefully inspect your shipment immediately upon receipt! If there is any visible damage, note this on the waybill before you sign and notify the carrier. If you have any questions or problems concerning your shipment please let us know right away. Here are the few important steps to follow upon receiving your order... Product Inspection & Receiving.

Notification of Missing or Defective Product - Please inspect the contents of your entire order for damage or missing pieces immediately upon arrival. Nova Display guarantees all of its products, and will gladly replace defective merchandise. Customer must keep all packaging and notify Nova Display of any missing components or product defects within 3 days of receipt. Otherwise, the order is considered complete and in good condition.

Returns - Stock merchandise in original, unopened packaging may be returned for refund within thirty (30) days of receipt. Items must be in their original state (undamaged). Shipping and handling charges for returned items are non-refundable. All returns must be accompanied by the order statement and RMA number. Please call our office to receive your RMA (Return Authorization Number). You may want to insure your return. We cannot be responsible for lost or misdirected returns. Returns must be insured for the invoiced value of the merchandise. Please note that special and/or custom products are generally non-returnable. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. A 15% restocking fee will be charged on all stock merchandise returns. Please note that restocking fee for special order items including non-stock merchandise is 30%. Custom made items are non-refundable. If you have any questions, ask your salesperson for details. Merchandise must be returned to: Nova Display, Inc., 875 Wilson Street, Suite B, Eugene, OR 97402


Nova Display, Inc. - Customer Service

For help with product selections contact our
Customer Service

Online Product Catalog

For product features and technical highlights go to
Online Product Catalog

Nova Display Systems - Online Store

To purchase components and hardware go to our
Online Store

Feedback Survey Form

To let us know about your opinion / experience go to
Feedback Survey Form


Nova Display Systems - Product Photo Database


Quantity Discounts - SAVE up to 15% when You Purchase in Bulk


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ms - Innovative Display Solutions - Supplier of Retail Displays, Office Display Equipment and Merchandising Systems: cable and rod displays, sign and panel supports, modular displays, floor stands, sign and poster mounting hardware, poster frames, window displays, signage, office and store fixtures, signware, acrylic display showcases, acrylic merchandising displays, glass shelves, display lighting, partitions, exhibit displays, picture hanging systems, etc.